Thank you for shopping at Nbikhart.
Since our products are delivered digitally and can be accessed instantly, we have specific rules regarding refunds.
Please read this Refund Policy carefully before making a purchase.
1. Digital Products – All Sales Are Final
Because all products are digital downloads, delivered electronically and accessible immediately after purchase, we do not offer refunds in most cases.
Once a digital file has been downloaded or accessed, the sale is considered final.
2. Exceptions – When Refunds May Be Granted
We may offer a refund ONLY in the following situations:
2.1 Duplicate Purchase
If you accidentally purchased the same product more than once, we will refund the duplicate order.
2.2 Technical Issues
If you experience a technical problem that prevents you from accessing or downloading the product and we cannot resolve the issue after assisting you, you may be eligible for a refund.
2.3 Wrong Product Delivered
If you received a different file than what you ordered, we will replace it or issue a refund.
3. Non-Refundable Situations
Refunds will NOT be issued if:
- You changed your mind after purchasing
- You do not have the required software to use the files
- You downloaded the product successfully
- You misunderstood the product description
- You claim non-receipt of the product when our system shows the download was emailed and accessed
4. How to Request a Refund
To request a refund (only for valid cases), contact us within 7 days of your purchase at: info@nbikhart.com
Please include:
- Your order number
- The email used for the purchase
- A description of the issue
- Screenshots if applicable
We respond within 24–72 hours.
5. Processing Time
If your refund is approved:
- It will be processed via the original payment method
- It may take 3–10 business days depending on your bank or payment provider
Last updated: 12/04/2025